Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

At Luxcasez, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Clearance or final sale items

  • Products that have been used, damaged by the customer, or are missing original packaging

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us:

Luxcasez Customer Support
Email: support@luxcasez.com (replace with your actual support email)

We aim to respond to all customer inquiries within 24–48 business hours.