Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Luxcasez. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During periods of high order volume or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, Luxcasez may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available). Tracking information may take 24–48 hours to become active.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other applicable fees are the responsibility of the customer. These charges are determined by your country's customs authority and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Luxcasez is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

Order Changes and Cancellations

Orders may be modified or canceled only before they have been processed for shipment. Once an order has been shipped, changes or cancellations are no longer possible.

Contact Us

If you have any questions about shipping or your order, please contact us:

Luxcasez Customer Support

Email: support@luxcasez.com (Replace with your actual support email.)

We aim to respond to all inquiries within 24–48 business hours.